SimplePractice

Your patient portal is a secure, easy way to manage your care anytime, anywhere.

With your portal, you can:

• View your health information (results, medications, visit summaries)

• Message your care team with non-urgent questions

• Schedule, cancel, or reschedule appointments

• Request prescription refills

• View bills and make payments

• Update your personal and insurance information

• Complete forms before your visit

PATIENT PORTAL HELP (For login issues, billing, forms, etc.)

TELEHEALTH VIDEO HELP (For camera/mic issues, joining visits, browser troubleshooting)

Spruce

Spruce is a secure, HIPAA-compliant messaging tool that helps you stay connected with your provider.

With Spruce, you can:

• Send messages about non-urgent questions or updates

• Receive appointment reminders and important updates

• Share documents or photos when needed

• Communicate easily without phone calls

Spruce is not for emergencies. Messages are typically returned within 72 business hours.

SECURE MESSAGING HELP (For downloading the app, notifications, messaging issues)

Some medications require periodic lab monitoring. Lab orders must be provided by me before testing is completed.

Patients may complete ordered lab work at:

• Quest Diagnostics or other Quest locations

  • Schedule appointments online

  • Multiple convenient locations available

• Beth Israel Deaconess Hospital–Needham

  • Walk-in lab services may be available

  • Calling ahead is recommended to confirm hours and availability

• Your primary care office or another laboratory of your choice

  • Please confirm they are able to complete the ordered testing

Patients are responsible for bringing or ensuring transmission of their lab order if required by the testing location.

In some cases, pharmacogenetic (genetic) testing may be discussed as part of medication treatment planning. These tests may provide information about how your body processes certain psychiatric medications and may be helpful when there have been side effects, multiple medication trials, or limited response to treatment.

Testing is optional and may be completed through companies such as:

• GeneSight

• Genomind

Results are used as one part of the overall treatment process alongside symptoms, history, and prior medication experiences. Genetic testing does not predict which medication will definitely work best for you.

Insurance coverage and out-of-pocket costs vary. Patients are encouraged to contact the testing company directly for coverage and pricing information, as these companies are often able to help estimate potential costs before testing is completed.